Privacy Policy

1. Information We Collect

• Usage Data: Aggregated analytics data (such as page views, device type, and browser information) may be collected through tools like Google Analytics, with IP anonymization enabled.

We do not collect, store, or transmit your uploaded files. All file conversion is performed entirely within your browser — your HEIC files never leave your device. We do not collect personally identifiable information (PII) unless you voluntarily provide it (for example, via a contact form).

2. How We Use Your Information

Your information is used to:

• Maintain and improve the functionality, security, and user experience of our platform
• Monitor system performance and detect abuse or errors

We do not sell, rent, or otherwise share your information with advertisers or unrelated third parties.

3. Third-Party Services

We rely on trusted third-party providers, including:

• Google Analytics – for aggregated usage statistics
• Cloudflare – for website performance optimization and security (e.g., DDoS protection, bot detection)

These providers operate under their own privacy policies. We encourage you to review them for more details on their data practices.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and ensure the security and functionality of our website.

Types of Cookies:

• Essential Cookies: Required for fundamental website functionality such as session management and security. These cannot be disabled.
• Analytics Cookies: Google Analytics cookies help us understand site usage. We use IP anonymization to limit personal data collection.
• Security & Performance Cookies: Set by Cloudflare to provide security (e.g., bot management, DDoS protection) and optimize performance.

Cookie Management:

• You can manage or block cookies through your browser settings.
• Disabling essential cookies may impair the proper functioning of the website.
• You can opt out of Google Analytics tracking using browser settings or the official opt-out tools provided by Google.
• Session cookies are automatically deleted when you close your browser.

Third-Party Cookies:

Certain third-party services (e.g., Google Analytics, Cloudflare) may set their own cookies. These are governed by their respective privacy policies.

5. Data Retention

• No uploaded files are stored on our servers — all processing happens locally in your browser.
• Log data is retained for up to 30 days solely for the purpose of monitoring errors, ensuring security, and preventing abuse.
• Session cookies expire when you close your browser or automatically upon session termination.
• Analytics data is retained in accordance with Google Analytics retention settings (default: 26 months).

6. Your Rights

Depending on your jurisdiction, you may have the following rights under applicable law:

• Request deletion of your personal data
• Opt out of non-essential cookies and analytics tracking
• Request access to the data we hold about you
• Request correction of inaccurate data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority if you believe your rights are violated

7. User Responsibilities

By using our service, you agree to comply with the following rules:

• You are responsible for ensuring that the HEIC files you convert are lawfully in your possession.
• Converting files containing illegal or infringing content is strictly prohibited.
• We reserve the right to monitor usage patterns and restrict access to protect the integrity and safety of our service.

8. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

📧 support@heicflow.org